Postal Service Clerks

• Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
• Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
• Cash money orders.
• Keep money drawers in order, and record and balance daily transactions.
• Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.
• Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
• Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
• Register, certify, and insure letters and parcels.
• Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
• Rent post office boxes to customers.
• Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
• Receive letters and parcels, and place mail into bags.

• Transport mail from one work station to another.
• Feed mail into postage canceling devices or hand stamp mail to cancel postage.
• Obtain signatures from recipients of registered or special delivery mail.
• Order retail items and other supplies for office use.

No durable tasks identified for this role — its real, individually-assessed tasks consistently read as automatable (79%).