As of June 2026, Claims Adjuster has an AI-exposure score of 68/100 (High exposure) on the AI-Safe Careers index, blending O*NET tasks, the Anthropic Economic Index, the Penn/OpenAI study, and BLS data. This is an estimate of task exposure, not a prediction of job loss.
Claims Adjuster
More exposed than 86% of the roles we track. Median pay ~US$72,040.
Pay & demand figures are US medians (BLS, in USD) — your local figures will differ. Your exposure score applies broadly.
How you compare to similar Insurance roles
Your tasks, by AI exposure
- Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
- Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
- Examine claims forms and other records to determine insurance coverage.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Resolve complex, severe exposure claims, using high service oriented file handling.
- Review claims against policy terms
- Analyze information gathered by investigation and report findings and recommendations.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Estimate damages from documentation
- Refer questionable claims to investigator or claims adjuster for investigation or settlement.
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
- Confer with legal counsel on claims requiring litigation.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Investigate and assess damage to property and create or review property damage estimates.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Pay and process claims within designated authority level.
- Negotiate settlements
- Investigate suspected fraud
No durable tasks identified for this role — its real, individually-assessed tasks consistently read as automatable (90%).
Safer adjacent roles
Your AI-Safe Career Report
Every task scored with what to do about it · 5–10 safer roles with salary, demand & reachability · skill-gap map · a 30/60/90-day roadmap · plus a résumé & LinkedIn rewrite · PDF.
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AI was the most-cited reason for U.S. layoffs through mid-2026 — the workers who adapt earliest fare best. — Challenger, Gray & Christmas, 2026The upside: Workers with AI skills earn a roughly 62% wage premium — adapting pays. — PwC Global AI Jobs Barometer, 2026
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